Terms & Conditions

Delivery

We aim to deliver appliances within 48 hours of orders being placed. However this will not include weekend deliveries at this time. Our aim is to deliver all goods ordered within 1 to 10 working days. We can only deliver to the British Mainland (Large appliances including TV's are only delivered to PR and FY post code areas). If the product that you have selected is not available at the time of placing your order, and it is necessary for us to order directly from the Manufacturer, you will be contacted within 48 hrs. We will keep you updated with the progress of your order if the item is on back order. Prices quoted are subject to stock availability. It is your responsibility to check your goods upon delivery for shortages or damage and to make a note of such on the carriers consignment note when you sign for the goods.

We will provide a specific delivery day wherever possible but we shall not be liable for any losses, costs, damages, charges, or expenses you might incur as a result of a delay in receiving your goods on the allocated day.

Where a pre arranged agreed day has been given for a delivery and that delivery fails due to there being no one at the address to sign for the goods then the customer maybe liable to pay additional delivery charges for follow up/subsequent deliveries.

IMPORTANT: We do everything we can to meet the delivery times agreed. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay If installation is selected on a domestic appliance this is for connection to adjacent and available services and will not include hard wiring.

If you have requested that the old product is to be removed for recycling, this must be disconnected in advance of the delivery of the new appliance.

Additional security checks may be carried out before your delivery date to ensure our customers are protected from potential fraudulent activity. You may therefore be contacted before your delivery date so that these checks can be carried out.

All damaged items must be reported to us within 48 hours of delivery.

Any problems with installation or set up of appliances ie, leaks from plumbing etc must be reported within 48 hours of connection or set up.

Guarantee

All products are supplied guaranteed for a minimum period of 12 months following the date of delivery. All products are supplied for domestic use only.

Certain manufacturers offer longer warranties. In this case the appliance must be registered with the manufacturer by the customer to make sure the extended warranty will be validated. We are not liable if the customer does not register the product for this extended period warranty.

Extended warranties are available to purchase on-line and by telephone. Please contact us for further details.

Whether we arrange collection or you return the goods at your own expense it is the customer’s responsibility to ensure that the goods are adequately packaged for collection, we will accept no responsibility for damage that occurs due to inadequate packaging.

IMPORTANT: If we incur charges for servicing, call out charges or carriage for an item/s that is/are not found to be faulty then these costs could be chargeable.

Complaints regarding goods or services relating to web purchases should be made to the below address. All complaints will be responded to within 48 hours during the working week.

Complaints regarding goods or services relating in store or web purchases should be made to the below address. All complaints will be responded to within 7 working days.

The Manager
Preslec Home Appliances
263/265 Fylde Road
Ashton-on-Ribble
Preston, PR2 2NH
Lancashire

---

Your Right to Cancel

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us by any of the means listed.

You have the right to cancel your order within 14 working days following the day after the date of delivery and return the goods supplied to us for a refund . We may have the right to deduct an amount from the reimbursement if the goods have been diminished in value during this period, this will be agreed by both parties before any monies are refunded. You must notify us in writing during this period of your intention to cancel by letter to:

Preslec Home Appliances, 263/265 Fylde Road, Ashton-on-Ribble, Preston, PR2 2NH, Lancashire or via e-mail to sales@preslec.co.uk.

Should you wish to cancel your order, any goods supplied must be returned to:

Preslec Home Appliances, 263/265 Fylde Road, Ashton-on-Ribble, Preston, PR2 2NH, Lancashire.

If this is not possible we can collect the appliance for a fixed cost of £28.00 including VAT.

This will be at your own expense within 7 days of your notice to cancel. Providing the goods are returned with all accessories including any free gifts you will receive a full refund,less any collection charges, within 14 days of giving us your notice to cancel. We are unable to accept back goods for a credit if they are unwanted gifts or non-faulty items 15 days after the purchase date. These terms and conditions are subject to change without notice and do not affect your statutory rights as a consumer.

Our Right to Cancel

We are only human inputting the items onto the website, we may on occasion make an error with a listing or price information. Due to this fact we reserve the right to cancel and refund any order that falls into this category.

Products

Product images, descriptions and specifications are shown for guidance only; for example cabinet/case colours may vary, TV stands shown may differ from those supplied, remote control designs may vary during manufacturers' production run etc. Some products may require set-up and/or assembly; for example TV's, DVD and Hi-Fi tuners may need manually tuning. TV stands/cabinet stands may need assembly.

Items Left for Repair

We will notify you when the item is ready for collection.Items left with us for repair will be held for a maximum of 3 months. After this period any new parts we have fitted will be removed and the item will be sent for recycling through the Weee directive.

Payment

Payment will be taken at the time the order is placed. A contract between us is not formed until we have processed the transaction and started the dispatch process.

Promotional Discount Codes

Money off promotional discount codes for use on our website, cannot be used in conjunction with any other offer, or within any of our stores.